Returns and Exchanges

 

Returns and Exchanges

Customer satisfaction is our priority. We at Crochita, values our customer the most to maintain a lasting bond of trust. Our products pass through strict inspection as regards to quality before we ship our products to our customers. If you are not satisfied with your purchase, we have very liberal exchange and return policy.

 

  • We offer a 7 days return and exchange policy where the customer has 7 days from the date of delivery to return the order to us for a credit note or exchange. We do not provide refund.

 

  • The customers are requested not to accept the shipment if the main box is opened or tampered with.

 

  • In case the customer wants to return, she needs to inform us by sending us an email (info@crochita.com) mentioning the reason of returning the product. Please call our customer care (+91 9830280857) for any assistance.

 

  • Items purchased on Sale (Discounted price, using promo codes and coupons) are not eligible for return or exchange.

 

  • Please ensure that the returned items are packed securely and safely to prevent any loss or damage during transit. Returned items must be in their original packaging. Items received must be unused, not damaged or worn condition. Incomplete returns may be refused or disregarded. This would be subject to an internal check on receipt of the product and we shall process the credit within 2-3 working days of culmination of the internal check.

 

  • Photo proof is needed in cases of defective returns. Kindly notify us on info@crochita.com

 

  • In the event that there is a price difference, we would give you the opportunity to pay the excess amount at the time of re-delivery.

 

  • In cases of defective return, Crochita will provide a replacement item if in stock or credit note.

 

  • The Store credit can be redeemed in www.crochita.com within 6 months from the issue date and can be used only once, in one purchase.

 

  • In case the price of the product you want in exchange is lesser than the original product, we will give you store credit for the remaining amount.

 

  • Crochita reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice at its sole discretion. Should there be any dispute, Crochita’s decision will be final.


For Queries/Comments

Send us your questions or comments to info@crochita.com

You can also call our customer care at +91 9830280857